Caring shapes and connects everything we do. A culture of caring brings out the best in people; the best in us, our processes, work and interactions. It has a powerful and positive impact that expands beyond an organization, as we collaborate to improve the lives of those we serve, and the broader communities we live and work.
We build trust from the inside out, starting with each other, and extending to the public we serve. We strengthen our culture and lead by example each time we speak up and address situations that do not reflect the values that are important to us.
Values and a Code of Conduct can guide us and set expectations for ethical behaviour and decision making. They help us decide how we serve our residents and tenants, and work with each other with respect, transparency and fairness. It’s a resource that helps us understand what’s expected and why.
I recently read a book called,“The 12 Steps to a Compassionate Life” by Karen Armstrong. The core message for living a compassionate life is to, “Treat others as you would like them to treat you.” This means being kind towards one another and recognizing each of us is doing the best we can each and every day.
On February 27, 2019, organizations around the world celebrated Pink Shirt Day. Showing kindness toward someone you work with or support by saying thanks, holding the door, or eating lunch with someone new goes along way to showing you care and creating trust. Kindness is one size fits all. If we all perform one act of kindness each day, the world will be a better place for all of us and those we serve.